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Medical Assistant for Mental Health Amherst College Massachusetts

Amherst College Full-Time  Anywhere 13 Jun 2021

Job Description

Medical Assistant for Mental Health

Amherst College, Massachusetts


Amherst College

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socioeconomic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Medical Assistant for Mental Health position. The Medical Assistant for Mental Health is a full-time, year-round position, job group and level PT-1. Given Amherst’s distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.

The Medical Assistant is responsible for assisting mental health providers with patient care including administrative and clinical tasks. Fulfills patient care responsibilities as assigned, which includes appointment scheduling, triage, verification of patient demographics, and facilitation of patient flow. Interfaces with a diverse set of students, Counseling Center psychotherapists and psychiatric providers, members of the campus community, and off-campus providers to ensure smooth and efficient operation of the office. With a high level of discretion and confidentiality, assesses and assists students who may be in crisis and are in immediate need of services of the Counseling Center.

Summary of Duties and Responsibilities:

Administrative Support

Cover the front desk including reception, answering phones, and greeting walk-in traffic
Effectively communicate, support, and interact with a diverse set of students and staff
Schedule appointments and maintain electronic calendars of all the mental health providers, including appointment reminders and follow up with patients
Create and maintain electronic patient files and center documentation, as well as copy, fax, and scan documents
Assist with releases of information, forwarding/sharing records, pre-authorizations, and completing various forms/requisitions
Maintain and purchase medical and office supplies
Maintain the Counseling Center’s web page with announcements, workshop information, and office closings


Fulfill patient care responsibilities as assigned, including checking schedules and organizing patient flow, collecting patient history, and performing intake assessments per Counseling Center guidelines
Conduct brief assessments and triage patients to determine the level of care needed (e.g. routine, urgent, or emergency care)
• Provide de-escalation, support, and immediate care for students in crisis
Assist with coordinating hospitalizations
Provides consultation to a diverse set of students, faculty, and staff about mental health services offered and how to access care
Prepare medication override and/or prior authorization forms for psychiatrists
Assist psychiatric providers with medication refill requests
Assist clinical case manager to provide students with referrals to off-campus providers or agencies that provide higher levels of care than can be received at the Counseling Center

Mental Health Promotion:

Coordinate event logistics including securing meeting rooms, communicating with guest speakers, arranging food for the events, etc.
Provide occasional general workshops on the types of services offered in the Counseling Center, including the referral process and general care students can expect to receive


Associates Degree from an accredited Medical Assistant Program or Bachelor’s Degree in Psychology, Social Work or related field;
OR 3 or more years of equivalent medical office or mental health clinic experience
2 years of related experience
Working knowledge of basic mental health or medical clinic practices, operations, techniques, equipment, and terminology
Basic knowledge of insurance plans
Computer experience with MS Office and G Suite, and able to learn and utilize new database and technology tools and concepts, including electronic health record software
• Strong organizational, time management, interpersonal and written, and verbal communication skills
• Strong attention to detail
• Ability to multi-task and function well in a fast-paced environment
Outstanding customer service skills
Commitment to working with a diverse community
Additional hours beyond the normal work schedule and holiday coverage may be required


• Crisis intervention experience related to Mental Health
• Experience with Adobe Creative Suite (e.g., InDesign; Photoshop)

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information .

Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. Review of applications will begin immediately and will continue until the position is filled.

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